FAQ

Do you have a physical store?

We currently operate online only. You can shop conveniently from home, and we’ll ship your items directly to you.

Can I use multiple discounts on one order?

Only one discount can be applied per order. For example, if you use the “Buy 2 Get 1 Free” offer, the free shipping discount won’t be applicable.

How do I qualify for free shipping?

Orders over $60 qualify for free shipping. Ensure no other discounts are applied that exclude this benefit.

How do I track my order?

Provide your order number on our tracking page, or contact us for assistance.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

What is your return or refund policy?

We offer a hassle-free return policy for damaged or incorrect items. Contact us within 7 days of delivery with photos or details of the issue, and we’ll assist you promptly.

Do you offer gift cards?

Yes! Gift cards are available in various denominations and make the perfect gift for aquarium or pond enthusiasts.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. Once the order has shipped, we may not be able to make changes

What if my plants arrive damaged?

If your plants arrive damaged due to transit, please send us photos of the plants and packaging. We’ll work with you to replace or refund your order.

How can I contact customer service?

You can reach our customer service team via email or through our website’s contact form. We’re here to help with any questions or concerns!

Do you ship internationally?

At this time, we only ship within the United States. We’re exploring options for international shipping in the future.

Are your plants free of snails and other pests?

While we strive to ensure all plants are pest-free, we recommend rinsing and inspecting them before adding them to your aquarium as a precaution.

What packaging do you use for shipping plants?

We use insulated and protective packaging to ensure your plants arrive fresh and healthy. During extreme weather, additional precautions may be taken.

Can I request specific plants in my bundle?

Our plant bundles are pre-selected to offer a balanced variety. Unfortunately, we cannot accommodate specific plant requests in bundles at this time.

Do you provide care guides for plants and fish?

Yes, our website features detailed care guides for a variety of plants and fish to help you maintain a thriving ecosystem.

What is the difference between bare-root and potted plants?

Bare-root plants are shipped without a pot and are ready to plant directly in your aquarium or pond. Potted plants come with their pots and are ideal for specific

How long does shipping take?

Orders typically ship within 1-2 business days. Delivery times depend on your location and the shipping option selected at checkout.

Do you offer wholesale or bulk orders?

Yes, we offer bulk orders for businesses and hobbyists. Please contact us for pricing and availability.

How do I know if my order has been shipped?

Once your order is shipped, you’ll receive an email with tracking information so you can monitor its progress.

Can I set up a subscription for regular plant deliveries?

We’re working on a subscription plan for regular plant deliveries. Stay tuned for updates!