Live Arrival Guarantee

At Canton Aquatics LLC, we take great pride in providing high-quality live aquarium plants to our customers. We understand the complexities involved in shipping live plants and are committed to ensuring they arrive at your doorstep in excellent condition.

Shipping Process:

  • All live plants are shipped using USPS Standard and Priority Mail to provide the fastest and most reliable service.
  • Plants are typically shipped Monday - Friday to avoid weekend delays.
  • Each plant is carefully packaged in sealed plastic bags to hold in moisture during the shipping process.


DOA (Dead on Arrival) Policy:

  • If you receive plants that are dead on arrival, please contact us within 2 hours of delivery with clear photographic evidence.
  • Upon receipt of the photos, we will assess the situation. If the plants are determined to be DOA, we will replace or provide refund.
  • For a valid DOA claim, replacements or refunds will be processed within 2 business days after the claim is approved.
  • Please keep in mind that all plants require sun light to live therefore your plants may arrive slightly yellow.  Please float your plants at the top of your tank near the light for 3 days if applicable.  They will enjoy this new added light intensity to help them recover.


Limitations and Responsibilities:

  • The DOA policy is only applicable if the first delivery attempt is made within the shipping duration specified at the time of purchase.
  • Delays due to incorrect shipping information provided by the customer or missed deliveries will void the DOA guarantee.
  • Extreme weather conditions can impact the health of the plants in transit. We recommend checking the weather forecasts and choosing a shipping window accordingly.
  • It is the responsibility of the customer to acclimate the plants to their new environment according to best practices. Our DOA policy does not cover plants that perish due to improper acclimation.


Cancellation and Changes:

  • Orders can only be cancelled or changed before they are shipped. Once the order is in transit, we cannot accept cancellations or changes.


Customer Support:

  • If you have any questions or concerns regarding our shipping policy or the condition of your plants upon arrival, please contact our customer support team at [Contact Information].


By placing an order with Canton Aquatics LLC, you acknowledge and agree to the terms outlined in this shipping policy.

OUR SHIPPING POLICY

Our Guarantee

When will items ship?
Most items ship out in 1-3 days, excluding holidays when the post office is closed. If you would like to receive your item faster, we recommend purchasing Priority Mail. If there is severe weather, we will sometimes print the label but not ship your package until after the weather has passed, in order to ensure safe arrival.

DOA/Damaged Claims:
It is our honor and privilege to serve you. We hope that you are satisfied with everything. If for some reason you are not satisfied, please let us know as we are here to make this hobby easy and enjoyable!

LIVESTOCK

We guarantee live arrival on all of our livestock. In the rare event livestock shows up dead, we must be notified within 2 hours. Keep in mind these plants just took the journey of their lifetime in a dark box for 2-4 days so they will take time to recover and be at their best again. Please Take clear photos of the dead product and send it to us within 2 hours of receiving the item and once the item is validated by us we will send a replacement or refund minus the cost of shipping. Failure to comply with one or more of these policies will mean we can no longer cover you.If you are concerned about extreme heat or cold, we highly recommend having the post office hold your mail for the estimated delivery day. This is a completely free option which can be requested online via www.usps.com or in person at your local post office. This way, your package will remain indoors, protected, and out of the elements for you to pick up once the package has arrived.We guarantee live arrival of all livestock. This means we assure that live stock will show up alive. We do not guarantee your success in keeping the livestock alive/healthy. Lots of outside factors that we cannot control go into the success or failure of keeping livestock healthy. We are here to help but are not liable after you have received the livestock alive.

Shop with Confidence